Return/Refund Questions

What items are returnable?

Items purchased in the last 30 days that are new, unopened and unused for USA customers within United States.

What Items are non-refundable?

Opened/Used items
Items item beyond 30 days from ship to date
Items marked as final sale
Discontinued items
Products from orders you have not received
Gift cards, gift certificates or store credit
BarRawBeauty items are manufactured from 3rd party retailers. They must go through the retailer and is subject to their return policy.
Shipping charges

What is your Return Policy?
For online orders, we accept products in new, unused and unopened condition in original packaging for a full refund Only. You have 30 days from the ship date and be a United States resident within the 48 contiguous United Sates to qualify for a refund. Your refund will be credited to the original form of payment used to make the purchase.

There’s no restocking fee, however you are responsible for return shipping fees.

Skinrawbar/BarRawBeauty is not responsible for any return shipping costs.

Returns must be approved and once approved will be given a unique authorization code. Please do not send products back without an authorization code. Doing so may result in your return being unprocessed and will jeopardize your refund. All items returned without an authorization code will be returned to sender.

Opened/Used items are only eligible for a store credit or exchange of equal value and must be done so within 30 days from the ship date. Follow the same instructions for return authorization as stated above. The return item must be received before a store credit or replacement item will be shipped

*Please read through all ingredient listings carefully. We are unable to accept returns due to any personal health issues or allergic reactions you may have.

In the unlikely event that you receive a defective item, please notify us within 24 hours of receiving it at info@skinrawbar.com

SkinRawBar- BarRawBeauty monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone. For mailing instructions, please email our Customer Service team.


When will I get my refund?

Once we receive your return, please allow 3-4 business days for your return to be processed and inspected for refund approval then 5-10 business days for your bank to post the refund to your account. Your refund can only be credited back to the original form of payment. We’ll send you an email when our team has processed your refund so you know it’s on the way.


Can I exchange an item?

If you would like to exchange something and you are within the 30-day period, please reach out to Customer Services for next steps at info@skinrawbar.com



Can I cancel or make changes to my order?

You may cancel your order at any time up until it has shipped. Once your order has shipped, it cannot be cancelled or refunded until it is returned to BarRawBeauty.

If you have questions about your order , please email us info@skinrawbar.com. Our business hours are Monday thru Friday, 8 am – 5 pm CST. We do our best to respond immediately to all customer service emails. We often respond to emails even after business hours.

Customer Service

If you have any additional questions about our products, please contact us at info@skinrawbar.com

Customer Service Contact 

Address 290 W 232nd St Suite 3E 

Bronx, NY 10463

Europe +46 721 702421

Free text +1 929 352 6499

Email info@skibrawbar.com